Başkent EDAŞ (Başkent Elektrik Dağıtım A.Ş.) builds, maintains and operates electricity distribution grids at Başkent Electricity Distribution Region that covers Ankara, Bartın, Çankırı, Karabük, Kastamonu, Kırıkkale and Zonguldak provinces.

Accordingly, providing access of more than 7 million people to electricity distribution services, Başkent EDAŞ is a prominent player in the distribution of total electricity consumed in Turkey.

With the goal to provide the highest-quality service to its large customer group at all times, Başkent EDAŞ continuously develops its services through an innovative and human-oriented approach.

Customer-Oriented Convenient Solutions at Başkent EDAŞ

The customer-oriented approach of Başkent EDAŞ to provide high-quality service at all times also brings the high tendency to continuously modernise itself as well as adapting to technology.

With this point of origin, Başkent EDAŞ stands out with convenient practices that ease the lives of its customers. Below are some of the support items listed under the online services of Başkent EDAŞ:

Failure Notice at Başkent EDAŞ: In the event of a power outage in Ankara, Bartın, Çankırı, Karabük, Kastamonu, Kırıkkale and Zonguldak provinces, you can contact the related teams via Failure Notice at Başkent EDAŞ screen for the problem to be solved swiftly.

Moreover, you can also report other problems such as electricity in the house, street lighting, pole/substation malfunctioning, etc. via the same screen

Procedures on Illegal Use at Başkent EDAŞ: You can scan your illegal use notice and calculate the amount to be paid for illegal use, report illegal use and inquire the illegal use status via the Procedures on Illegal Use at Başkent EDAŞ tools.

Indemnity Inquiry and Application at Başkent EDAŞ: You can use the Indemnity Inquiry and Application at Başkent EDAŞ screen in order to inquire your indemnity status and apply for indemnity.

Be Informed About the Scheduled Power Outages Beforehand

You can see the locations that will not be supplied energy for a certain period of time as part of the “Scheduled Maintenance and Rehabilitation Works Power Outage Schedule” of Başkent EDAŞ and learn when and how long there will be an outage in your area.

All you need to do is to select your province and sub-province on Power Outage at Başkent EDAŞ screen. Scheduled power outages are included to the aforementioned list by Başkent EDAŞ at least 48 hours prior to the outage. Moreover, scheduled power outages can also be accessed on Başkent EDAŞ Mobile 186 application.

Contact Başkent EDAŞ

Focusing on continuously improving its service channels by taking into account your comments and suggestions, Başkent EDAŞ can be contacted via Başkent Live Support tool, by phone on 186 call centre or via WhatsApp Support Line.

Moreover, Başkent EDAŞ social media accounts can also be contacted for support. Furthermore, you can also access the operation centre of Başkent EDAŞ in your area from the contact page.